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src/pages/help/report-bug-issues.mdx
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# Report bugs and issues
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NetBird offers different ways to report bugs and issues. For prompt and effective assistance, please provide detailed information as outlined in our bug/issue [reporting template](#reporting-template).
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For cloud users, you can report bugs and issues via email by sending an email to [support@netbird.io](mailto:support@netbird.io), via [Github issues](https://github.com/netbirdio/netbird/issues/new/choose) or by joining our [Slack Channel](/slack-url).
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For on-premise users, you can report bugs and issues via [Github issues](https://github.com/netbirdio/netbird/issues/new/choose) or by joining our [Slack Channel](/slack-url).
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## Reporting Template
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When reporting bugs and issues, please ensure you provide the following information:
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**Describe the problem**
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A clear and concise description of what the problem is.
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**To Reproduce**
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Steps to reproduce the behavior:
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1. Go to '...'
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2. Click on '....'
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3. Scroll down to '....'
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4. See error
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**Have you performed any debugging steps?**
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Learn more at [troubleshooting guide](/help/troubleshooting-client)
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**Expected behavior**
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A clear and concise description of what you expected to happen.
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**Are you using NetBird Cloud?**
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Please specify whether you use NetBird Cloud or self-host NetBird's control plane.
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**NetBird version**
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`netbird version`
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**Is any other VPN software installed?**
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If yes, which one?
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**Debug output**
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To help us resolve the problem, please attach the following anonymized status output
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netbird status -d
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Create and upload a debug bundle, and share the returned file key:
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netbird debug for 1m -S -U
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*Uploaded files are automatically deleted after 30 days.*
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Alternatively, create the file only and attach it here manually:
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netbird debug for 1m -S
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**Screenshots**
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If applicable, add screenshots to help explain your problem.
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**Additional context**
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Add any other context about the problem here.
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src/pages/help/troubleshooting-client.mdx
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1021
src/pages/help/troubleshooting-client.mdx
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