mirror of
https://github.com/netbirdio/docs.git
synced 2026-04-18 16:36:35 +00:00
68 lines
1.9 KiB
Plaintext
68 lines
1.9 KiB
Plaintext
# Report bugs and issues
|
|
NetBird offers different ways to report bugs and issues. For prompt and effective assistance, please provide detailed information as outlined in our bug/issue [reporting template](#reporting-template).
|
|
|
|
For cloud users, you can report bugs and issues via email by sending an email to [support@netbird.io](mailto:support@netbird.io), via [Github issues](https://github.com/netbirdio/netbird/issues/new/choose) or by joining our [Slack Channel](/slack-url).
|
|
|
|
For on-premise users, you can report bugs and issues via [Github issues](https://github.com/netbirdio/netbird/issues/new/choose) or by joining our [Slack Channel](/slack-url).
|
|
|
|
## Reporting Template
|
|
When reporting bugs and issues, please ensure you provide the following information:
|
|
|
|
|
|
**Describe the problem**
|
|
|
|
A clear and concise description of what the problem is.
|
|
|
|
**To Reproduce**
|
|
|
|
Steps to reproduce the behavior:
|
|
1. Go to '...'
|
|
2. Click on '....'
|
|
3. Scroll down to '....'
|
|
4. See error
|
|
|
|
**Have you performed any debugging steps?**
|
|
Learn more at [troubleshooting guide](/help/troubleshooting-client)
|
|
|
|
**Expected behavior**
|
|
|
|
A clear and concise description of what you expected to happen.
|
|
|
|
**Are you using NetBird Cloud?**
|
|
|
|
Please specify whether you use NetBird Cloud or self-host NetBird's control plane.
|
|
|
|
**NetBird version**
|
|
|
|
`netbird version`
|
|
|
|
**Is any other VPN software installed?**
|
|
|
|
If yes, which one?
|
|
|
|
**Debug output**
|
|
|
|
To help us resolve the problem, please attach the following anonymized status output
|
|
|
|
netbird status -d
|
|
|
|
Create and upload a debug bundle, and share the returned file key:
|
|
|
|
netbird debug for 1m -S -U
|
|
|
|
*Uploaded files are automatically deleted after 30 days.*
|
|
|
|
|
|
Alternatively, create the file only and attach it here manually:
|
|
|
|
netbird debug for 1m -S
|
|
|
|
|
|
**Screenshots**
|
|
|
|
If applicable, add screenshots to help explain your problem.
|
|
|
|
**Additional context**
|
|
|
|
Add any other context about the problem here.
|