feat(zendesk): add find ticket action

packages/backend/src/apps/zendesk/actions/find-ticket/index.ts

@@ -0,0 +1,32 @@
+import defineAction from '../../../../helpers/define-action';
+
+export default defineAction({
+  name: 'Find ticket',
+  key: 'findTicket',
+  description: 'Finds an existing ticket.',
+  arguments: [
+    {
+      label: 'Query',
+      key: 'query',
+      type: 'string' as const,
+      required: true,
+      variables: true,
+      description:
+        'Write a search string that specifies the way we will search for the ticket in Zendesk.',
+    },
+  ],
+
+  async run($) {
+    const query = $.step.parameters.query;
+
+    const params = {
+      query: `type:ticket ${query}`,
+      sort_by: 'created_at',
+      sort_order: 'desc',
+    };
+
+    const response = await $.http.get('/api/v2/search', { params });
+
+    $.setActionItem({ raw: response.data.results[0] });
+  },
+});

packages/backend/src/apps/zendesk/actions/index.ts

@@ -1,4 +1,5 @@
 import createTicket from './create-ticket';
+import findTicket from './find-ticket';
 import updateTicket from './update-ticket';
 
-export default [createTicket, updateTicket];
+export default [createTicket, findTicket, updateTicket];

packages/docs/pages/apps/zendesk/actions.md

@@ -3,6 +3,8 @@ favicon: /favicons/zendesk.svg
 items:
   - name: Create ticket
     desc: Creates a new ticket.
+  - name: Find ticket
+    desc: Finds an existing ticket.
   - name: Update ticket
     desc: Modify the status of an existing ticket or append comments.
 ---