1.5 KiB
title
| title |
|---|
| WindowsCollectorFailed |
Meaning
The collector identified by the collector label has reported
windows_exporter_collector_success == 0 for five minutes.
Impact
Metrics from this collector are incomplete or missing. Alerts relying on those metrics may stop evaluating even though the exporter remains reachable.
Diagnosis
-
Find the failing collector and compare the affected hosts:
windows_exporter_collector_success{job="windows_exporter"} == 0 -
Review exporter logs for that collector's error and duration. Check whether the failure started after an exporter upgrade, Windows update, or account permission change.
-
Check the collector's documentation for supported Windows roles, required privileges, and performance counters. Confirm the required service or role exists and is running on the host.
-
Compare
windows_exporter_collector_duration_secondswith the scrape timeout. Test the relevant performance counters locally with Windows Performance Monitor.
Mitigation
Restore the required service, privileges, or performance counter availability. Limit expensive collector queries when collection exceeds the timeout, and adjust timeouts only after measuring normal collection time. Disable a collector on hosts where its role is absent. If the problem began with an upgrade, check release notes and apply a fix or roll back through the normal change process. Confirm the collector succeeds and its dependent metrics resume.