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netbird-docs/src
Bruno Mercier Costa 7a0e1e7b60 docs: add troubleshooting for users who already belong to another account (#1042)
* docs: add troubleshooting for users who already belong to another account

Covers the 409 on invite and the 'user account ID mismatch' IdP sync
failure, how to free the user from the other account, and Sign-in
Domains as the way to prevent it. Links the new page from add users,
IdP sync, sign-in domains, account access, the troubleshooting hub and
the sidebar.

* docs: cover same-account 409s and recovery gaps on the user-in-another-account page

A 409 on invite also fires when the user is already in your own
account, for example waiting for approval, so the page now checks
Team -> Users first. Step 2a covers user approval and a domain that the
user's own account already holds, and Confirm it worked routes a
persisting 409 or failed sign-in to Support. Fixes the Identity
Provider Sync click path and drops the duplicate-users note, whose link
target had no such guidance.

* docs: scope account-conflict notes to Cloud and qualify the delete-account re-login note

Address CodeRabbit review: the 409 note on Add users and the IdP sync
rollout note now say they apply to NetBird Cloud, with the self-hosted
embedded IdP case pointing to Team -> Users. The delete-account page no
longer says a new account is always created on the next login: on
Cloud, a domain owned by another account (signup or verified sign-in
domain) joins that account instead.
2026-10-16 09:15:25 +02:00
..
2025-11-21 11:24:17 +01:00
2023-05-03 19:00:56 +02:00
2023-05-03 19:00:56 +02:00