# NetBird MSP Portal for Managed Service Providers

NetBird Cloud offers a multi-tenant MSP Portal for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs)
to manage customers (tenants) from a single place. As an MSP, you can manage multiple NetBird accounts under your organization,
configure network settings, billing, and control network access for each tenant just like you would for your own NetBird account.

An MSP account is a standard NetBird account with the added 'Tenants' section, allowing for the management of customer networks.
With an MSP account, you can also manage your own internal network, just like with a regular NetBird account.

<p>
    <img src="/docs-static/img/how-to-guides/msp-portal/tenants.png" alt="tenants" className="imagewrapper-big"/>
</p>

The MSP Portal is designed to help you efficiently manage multiple tenant networks, providing a seamless experience for
switching between tenants and your MSP account. You can do so without the need to log in and out of different accounts
or inconvenient customer-specific URLs.

<p>
    <img src="/docs-static/img/how-to-guides/msp-portal/tenant-switch.png" alt="tenant-switch" className="imagewrapper"/>
</p>

## How to Apply for an MSP Account?
To apply for an MSP account, follow these steps:

* Ensure you have an active NetBird subscription ([Team plan](https://netbird.io/pricing) or higher).
* Visit our MSP application form at [https://netbird.io/msp](https://netbird.io/demo?form=msp&utm_source=docs&utm_medium=docs&utm_content=msp-portal).
* Complete the application form with your details and company information.

Submit the form for review by our team. Our team will evaluate your application and, if approved, grant you MSP status
and access to the MSP Portal.

## Access the MSP Portal
Once approved as an MSP, you will see the 'Tenants' section in your NetBird dashboard.
You can now add new tenant accounts under your organization.

## Add New Tenants

In the 'Tenants' section of your dashboard, click on the 'Add Tenant' button to add a new tenant account.

1. Provide the tenant's name and domain:
<p>
    <img src="/docs-static/img/how-to-guides/msp-portal/add-new-tenant-name-domain.png" alt="add-new-tenant-name-domain" className="imagewrapper"/>
</p>

2. Define who can access the tenant account by selecting user groups of your account. Only users from the selected groups will
be able to switch to and manage the tenant account.
<p>
    <img src="/docs-static/img/how-to-guides/msp-portal/add-new-tenant-permissions.png" alt="add-new-tenant-permissions" className="imagewrapper"/>
</p>

3. To ensure that you have rights to manage the tenant, you need to verify the ownership of the tenant domain by adding
a TXT DNS record to the tenant's domain:
<p>
    <img src="/docs-static/img/how-to-guides/msp-portal/add-new-tenant-verify-domain.png" alt="add-new-tenant-verify-domain" className="imagewrapper"/>
</p>

4. Once the domain is verified, select a plan for the tenant.

<p>
    <img src="/docs-static/img/how-to-guides/msp-portal/add-new-tenant-plan.png" alt="add-new-tenant-plan" className="imagewrapper"/>
</p>

<Note>
    If you want to add an existing NetBird account as a tenant, please write us at msp@netbird.io providing the
    tenant's owner email address.
</Note>

## Manage Tenant Networks

Every user in your MSP account that has permissions to manage tenants can switch between the MSP account and tenant
accounts using the tenant switcher in the top right corner.

Choose the tenant you want to manage from the dropdown list to switch to the tenant account and the system will redirect
you to the tenant's network.

<p>
    <img src="/docs-static/img/how-to-guides/msp-portal/tenant-switch.png" alt="tenant-switch" className="imagewrapper"/>
</p>

<Note>
    If no tenants appear in the dropdown list, it may be because your user lacks the necessary permissions to manage tenants.
    Please verify that your user is assigned to the appropriate groups listed under the 'Permission Groups' column in the 'Tenants'
    table.
</Note>

Once you switch to a tenant account, you can manage the tenant's network settings, enable integrations, control network access, and more.
Your user will have the 'Admin' role within the tenant account, granting you full administrative access.

Note that your user will not appear in the 'Team' -> 'Users' section of the tenant account, as user management is handled
through the MSP account. However, your user will be visible in the Audit Log, labeled as 'External.'

<p>
    <img src="/docs-static/img/how-to-guides/msp-portal/tenant-audit-log.png" alt="audit-log" className="imagewrapper-big"/>
</p>

## Tenant Usage, Billing and Subscription Management

For your convenience, NetBird provides a daily usage overview.
Please note that the usage displayed in the MSP portal may differ from what you see when switching to a tenant account.
This is because the MSP portal shows billable usage — meaning only active users and machines are counted
(see [NetBird plans](/how-to/plans-and-billing#net-bird-plans) for more details).

The usage data is refreshed once per day and reflects the number of users and peers that will be included in your billing at the end of the cycle.

<p>
    <img src="/docs-static/img/how-to-guides/msp-portal/tenant-usage.png" alt="tenant-usage" className="imagewrapper-big"/>
</p>

Each tenant you add is treated as an individual Stripe subscription under your MSP account. When you go to Manage Plan
in the 'Plans & Billing' section, you'll see a list of subscriptions — one for each tenant.

However, you’ll only be charged once, with the total consolidated amount across all tenant subscriptions.
A single consolidated invoice is generated for your convenience, which you can download from the 'Tenants' overview page.

<Note>
    All tenant billing cycles are automatically aligned with your MSP account's billing cycle.
    For example, if your MSP subscription starts on March 2nd and you add a new tenant on March 15th,
    the tenant’s billing cycle will still be set to March 2nd. As a result, the first full-month charge will occur on April 2nd.
</Note>

## Free Trial for Tenant Accounts

To make things easier for you, all new tenant accounts come with a 14-day free trial. This gives you the perfect opportunity
to showcase NetBird to your customers before committing to a paid plan. Simply select 'Continue with Free Trial' when
setting up a new tenant plan.

## Delayed Tenant Domain Verification

Just like with the free trial, you have the flexibility to verify your tenant's domain at a later time, making it easier
to demo NetBird to companies that aren't yet your customers. However, if someone logs in using the same domain, NetBird will
create a separate account to avoid any security risks. We hope that the ease of use and advanced security features of NetBird will help drive
your business growth and attract new customers.