# Report bugs and issues
NetBird offers different ways to report bugs and issues. For prompt and effective assistance, please provide detailed information as outlined in our bug/issue [reporting template](#reporting-template).

For cloud users, you can report bugs and issues via email by sending an email to [support@netbird.io](mailto:support@netbird.io), via [Github issues](https://github.com/netbirdio/netbird/issues/new/choose) or by joining our [Slack Channel](/slack-url).

For on-premise users, you can report bugs and issues via [Github issues](https://github.com/netbirdio/netbird/issues/new/choose) or by joining our [Slack Channel](/slack-url).

## Reporting Template
When reporting bugs and issues, please ensure you provide the following information:


**Describe the problem**

A clear and concise description of what the problem is.

**To Reproduce**

Steps to reproduce the behavior:
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

**Have you performed any debugging steps?**
Learn more at [troubleshooting guide](/help/troubleshooting-client)

**Expected behavior**

A clear and concise description of what you expected to happen.

**Are you using NetBird Cloud?**

Please specify whether you use NetBird Cloud or self-host NetBird's control plane.

**NetBird version**

`netbird version`

**Is any other VPN software installed?**

If yes, which one?

**Debug output**

To help us resolve the problem, please attach the following anonymized status output

  netbird status -d

Create and upload a debug bundle, and share the returned file key:

  netbird debug for 1m -S -U

*Uploaded files are automatically deleted after 30 days.*


Alternatively, create the file only and attach it here manually:

  netbird debug for 1m -S


**Screenshots**

If applicable, add screenshots to help explain your problem.

**Additional context**

Add any other context about the problem here.
