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Add troubleshooting page (#136)

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Co-authored-by: Maycon Santos <mlsmaycon@gmail.com>
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Zoltan Papp
2024-01-30 13:56:19 +01:00
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# Troubleshooting
This page will help with various issues when self-hosting NetBird.
## Debugging TURN connections
In the case that the peer-to-peer connection is not an option then the peer will use the TURN server for the secure connection establishment. If the connection is not possible even with TURN (Relay),
then we need to confirm that your turn configuration is correct and that it is available.
To test your TURN configuration you can access the [online tester](https://webrtc.github.io/samples/src/content/peerconnection/trickle-ice).
There you will find a ICE servers input box, where you can select and remove the existing server, then add your turn server
configuration as follows:
Please replace <b>netbird.DOMAIN.com</b> and <b>PASSWORD</b> with the information from the <b>management.json</b> TURNConfig, then click on <b>Add server</b>.
<p>
<img src="/docs-static/img/troubleshooting/turn.png" alt="turn" width="700" className="imagewrapper"/>
</p>
You should see an output similar to the following:
<p>
<img src="/docs-static/img/troubleshooting/turn-test-out.png" alt="turn" width="700" className="imagewrapper"/>
</p>
Where you have the following types: `host` (local address), `srflx` (STUN reflexive address), `relay`
(TURN relay address). If `srflx` and `relay` are not present then the TURN server is not working or not accessible and you should review the required ports in the [requirements section](/selfhosted/selfhosted-guide#requirements).