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docs: explain how MSPs accept an invite for their own subaddressed email (#1056)

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The invitation email for engineer+client@ lands in the engineer's own
inbox, where the browser is still signed in to the MSP account, so the
link signs them back in to that account. Add a warning to open the link
in a private window, continue with the email (social login resolves to
the main address), and use Forgot password if a sign-up attempt already
failed with "Invalid sign up".
This commit is contained in:
Bruno Mercier Costa
2026-10-21 10:46:34 +02:00
committed by GitHub
parent 39297d5d05
commit 69a5592091
1 changed files with 10 additions and 0 deletions
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src/pages/manage/for-partners/msp-portal.mdx
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@@ -171,6 +171,16 @@ Use email subaddressing to create a user inside the tenant for your MSP engineer
3. Click **Invite User** on the right. 3. Click **Invite User** on the right.
4. Enter the subaddressed email (e.g. `engineer+clientname@yourcompany.com`). 4. Enter the subaddressed email (e.g. `engineer+clientname@yourcompany.com`).
<Warning>
The invitation email arrives in your own inbox, where your browser is likely still signed in to your MSP account. Opening the invitation link there signs you back in to the MSP account instead of accepting the invite. To accept it as the new user:
1. Copy the link from the invitation email's button and open it in a private browser window.
2. Enter the subaddressed email and click **Continue**. Don't use Google, Microsoft, or another social login, because those sign you in with your main address.
3. Set a password from the email you receive.
If you already tried to sign up with the subaddressed email and got **Invalid sign up**, the account exists already. Use **Forgot password** on the login page with the same address to set your password.
</Warning>
This is the recommended approach as it gives the MSP engineer a proper identity inside the tenant. Use NetBird's [profile switching](/client/profiles) feature to easily switch between your MSP account and client tenant connections on the same device. This is the recommended approach as it gives the MSP engineer a proper identity inside the tenant. Use NetBird's [profile switching](/client/profiles) feature to easily switch between your MSP account and client tenant connections on the same device.
**Option 2: Add a Network and Routing Peer** **Option 2: Add a Network and Routing Peer**