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Restructure Troubleshooting into a hub with per-area pages (#814)
* Restructure Troubleshooting into a hub with per-area pages - Add a Troubleshooting hub (/help/troubleshooting) with icon/chip cards and a "Still stuck?" CTA - Split NetBird Client troubleshooting into an overview + per-OS pages (Linux, Windows, macOS, Android, iOS) - Split Self-hosted troubleshooting into an overview + per-area pages (installation, IdP, dashboard, certificates, connectivity, database) - Split "Report bugs and issues" into Community Support and NetBird Support pages - Add Troubleshooting resource connectivity and a NetBird Cloud pending-approval page - Add DNS troubleshooting Issue 8 (Windows NRPT rule blocked by a lingering GPO) - Cross-reference the new pages from networks, DNS, and reverse-proxy docs; update nav Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com> * Address review: client terminology, dead props, labels, cross-links - Use "client" instead of "agent" across the client troubleshooting pages (headings, prose, anchors) - Remove unused source: props from the Troubleshooting hub tiles - Relabel the "NetBird Cloud" grouping to "Cloud & identity" (SSO/provisioning also apply to self-hosted) - Add a Tiles title on the report-bug landing; add reverse-proxy -> resource-connectivity cross-link - Fix comma splices introduced by the em-dash cleanup in relayed-connections Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com> * Add client-side hash redirect for moved self-hosted anchors Old deep links like /selfhosted/troubleshooting#debugging-turn-connections now forward to the per-area page, since next.config redirects can't act on the URL fragment. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com> * Apply docs-skill review: conventions + reshape area pages - "open source" (no hyphen), expand NRPT on first use, descriptive alt text + captions on TURN images - Fix inherited "Netbird" casing in the client glossary - Reshape the six self-hosted area pages to Symptom -> likely causes (ordered) -> Fix -> Confirm, preserving anchored headings Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com> * Fix two typos in client glossary (CodeRabbit) - "nunning" -> "running" in the glossary - possessive "it's" -> "its" in the routing-table sentence Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com> * docs: fix two broken links in troubleshooting pages - database: point the "upgrade path" link at /selfhosted/maintenance/upgrade; selfhosted-quickstart has no #upgrade anchor so the old link landed at page top - client: add HashRedirect so old #net-bird-agent-status deep links forward to the renamed #net-bird-client-status section on the same page * docs: address review follow-ups (deep-link redirects + client casing) - self-hosted troubleshooting: extend the HashRedirect map with the per-issue (###-level) anchors from the old single page, so old deep links land on the exact sub-section of the new area page rather than just the page top - client glossary: lowercase "NetBird client" in the peer-a/peer-b entries (house convention) and fix "linux" -> "Linux" * docs: review polish — fix image class + first-use acronym glosses - connectivity: fix bad CSS class imagewrapper-nig -> imagewrapper on the TURN-test screenshot (the typo'd class matched no style and broke zoom) - gloss acronyms on first use: GPO (DNS Issue 8), IdP/SSO (identity-provider), ACME (certificates), CORS (dashboard) --------- Co-authored-by: Claude Opus 4.8 <noreply@anthropic.com> Co-authored-by: Jack Carter <128555021+SunsetDrifter@users.noreply.github.com>
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co-authored by
Claude Opus 4.8
Jack Carter
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export const description =
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"Self-hosted NetBird database troubleshooting: the Management service failing to start after an upgrade, and recovery after power loss."
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# Database issues
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Database and migration problems on a self-hosted deployment. For other areas, start from [Troubleshooting](/selfhosted/troubleshooting).
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## Management service won't start after upgrade
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**Symptom**: After an upgrade, the Management container fails to start or crash-loops.
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**Likely causes and fixes** (most common first):
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1. **A failed schema migration.** Check `docker compose logs management` for migration errors. This is the usual cause and the logs name the failing step.
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2. **A skipped intermediate version.** Major version jumps may require stepping through intermediate releases. Follow the [upgrade path](/selfhosted/maintenance/upgrade) for your version.
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3. **A corrupt or partially-migrated database.** If the migration can't be completed, restore from a pre-upgrade backup and retry the upgrade.
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**Confirm**: `docker compose ps` shows `management` as `Up`, and its logs end with the service listening rather than a migration error.
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## Data corruption after power loss
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**Symptom**: Services don't start cleanly after an unexpected shutdown.
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**Likely causes and fixes** (most common first):
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1. **A stale lock file.** Check for and remove a leftover database lock if the process that held it is gone.
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2. **An interrupted write.** Review all service logs to find which store is failing. For SQLite, run an integrity check on the database file.
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3. **An unrecoverable file.** If the store can't be repaired, restore from the most recent backup.
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**Confirm**: All services report `Up` in `docker compose ps`, and peers reconnect with `netbird status` showing `Management: Connected`.
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