diff --git a/src/pages/client/profile-ownership.mdx b/src/pages/client/profile-ownership.mdx index a04ddc78..c98eb38c 100644 --- a/src/pages/client/profile-ownership.mdx +++ b/src/pages/client/profile-ownership.mdx @@ -252,6 +252,10 @@ Administrators and LocalSystem always keep access. ## Troubleshooting + + The commands in this section use `sudo` for Linux and macOS. On Windows, remove `sudo` and run the command in an elevated terminal. + + ### Another user has this machine connected **Symptom:** A command fails with a message that says another user has the machine connected. @@ -314,16 +318,22 @@ Error: resolve allowed group "netbird": look up account: The trust relationship - To keep the restriction, set the group SID. The installer does not look up a SID. The `allow_group_ids` field in `service.json` shows the SID from the last installation. ```shell + # Service is installed + netbird service reconfigure --allow-group sid: + # Service is not installed netbird service install --allow-group sid: ``` - To remove the restriction, set an empty value: ```shell + # Service is installed + netbird service reconfigure --allow-group="" + # Service is not installed netbird service install --allow-group="" ``` -If the service is not installed, use `install`. `reconfigure` works only on an installed service. +`reconfigure` works only on an installed service. To check, run `netbird service status`. **Confirm:** Run `netbird service status`. Then connect to the daemon as a user in the group, for example with `netbird status`. @@ -333,7 +343,11 @@ If the service is not installed, use `install`. `reconfigure` works only on an i **Cause:** Only a user at the console can claim the default profile automatically. On Windows, a user in a Remote Desktop (RDP) session is not at the console. On Linux, a user in a remote session is not at the console. -**Fix:** Ask an administrator to run `sudo netbird profile claim default --owner `. +**Fix:** Ask an administrator to claim the default profile for the user: + + ```shell + netbird profile claim default --owner + ``` ### Users lost access to the default profile after the upgrade