135 lines
5.5 KiB
Plaintext
135 lines
5.5 KiB
Plaintext
# Safe defaults: nothing is written until DRY_RUN=false.
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DRY_RUN=false
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LOG_LEVEL=info
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HTTP_ADDR=:7080
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DATA_DIR=/app/data
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# Dashboard auth (required unless WEB_ALLOW_ANONYMOUS=true)
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WEB_USERNAME=admin
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WEB_PASSWORD=adminadminadmin
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WEB_ALLOW_ANONYMOUS=false
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KNOWLEDGE_WEB_EDIT_ENABLED=true
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# Optional GLPI webhook authentication.
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# Configure GLPI to send the same secret as X-Webhook-Secret if your webhook supports custom headers.
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WEBHOOK_SECRET=662fbeeff3fff7d204c75ef1ffd53704d5312be8169a13484c2fd4af169d729c
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# GLPI 11 High-Level API / OAuth2 password grant
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GLPI_URL=https://glpi-test.hilden.de
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GLPI_API_VERSION=v2.3
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GLPI_CLIENT_ID=662fbeeff3fff7d204c75ef1ffd53704d5312be8169a13484c2fd4af169d729c
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GLPI_CLIENT_SECRET=8e380c592ce13527606f1fa81e01169d06b43be5ae975cb5e3b7de02e401932b
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GLPI_USERNAME=ai
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GLPI_PASSWORD=adminadminadmin
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# Required before AUTO_REPLY=true; numeric GLPI user id of svc-ai-agent.
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GLPI_AGENT_USER_ID=26
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# Keep false in production. Only useful for local test GLPI instances over plain HTTP.
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GLPI_ALLOW_INSECURE_HTTP=false
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# Fail-closed processing whitelist. GLPI status 1 is "New"; add more IDs only deliberately.
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GLPI_ALLOWED_STATUS_IDS=1
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GLPI_POLL_INTERVAL=30s
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GLPI_POLL_LIMIT=50
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# Optional server-side optimization; the agent still enforces GLPI_ALLOWED_STATUS_IDS itself.
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# Verify filter syntax against /api.php/doc on your instance when changing it.
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GLPI_TICKET_FILTER=status.id==1
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GLPI_TIMEOUT=20s
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# Ollama
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#OLLAMA_URL=http://ollama:11434
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OLLAMA_URL=http://10.10.11.123:11434
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OLLAMA_MODEL=qwen3:8b
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OLLAMA_EMBEDDING_MODEL=embeddinggemma
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OLLAMA_TIMEOUT=10m
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OLLAMA_NUM_PREDICT=768
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OLLAMA_JSON_RETRIES=1
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OLLAMA_KEEP_ALIVE=10m
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OLLAMA_THINK=false
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OLLAMA_MAX_CONCURRENT=1
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# RAG / Knowledge
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KNOWLEDGE_DIR=/app/knowledge
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RAG_ENABLED=true
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KNOWLEDGE_TOP_K=3
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KNOWLEDGE_MIN_SCORE=0.88
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CATEGORY_PROMPT_LIMIT=80
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# Sources for normal retrieval and possible reply candidates. The index also includes category sources.
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KNOWLEDGE_ALLOWED_SOURCES=internal-kb,glpi-kb,runbook,vendor-docs,resolved-tickets
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# Sources used only as classification evidence; they are never reply candidates.
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KNOWLEDGE_CATEGORY_SOURCES=internal-category
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# Must be a subset of KNOWLEDGE_ALLOWED_SOURCES. Set to "none" to disable source-based auto-replies.
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KNOWLEDGE_AUTO_REPLY_SOURCES=internal-kb,glpi-kb,runbook
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# Communication policy for end-user replies. Auto-reply KB documents must carry matching metadata.
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COMMUNICATION_LANGUAGE=de-DE
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COMMUNICATION_STYLE=formal
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COMMUNICATION_SALUTATION=Guten Tag,
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COMMUNICATION_CLOSING=Mit freundlichen Grüßen
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COMMUNICATION_SIGNATURE=IT-Service
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# Read-only operational context. These sources never receive write access.
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CONTEXT_ENABLED=true
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CONTEXT_TIMEOUT=12s
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# Minimum deterministic token-overlap score for an incident/outage to be treated as relevant to a ticket.
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CONTEXT_RELEVANCE_MIN_SCORE=0.20
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# Safe defaults: missing context or a relevant central incident suppresses automatic end-user replies.
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CONTEXT_BLOCK_AUTO_REPLY_ON_ERRORS=true
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CONTEXT_BLOCK_AUTO_REPLY_ON_INCIDENT=true
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# GLPI Change Calendar. The route is checked against /api.php/doc.json at startup.
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CHANGE_CALENDAR_ENABLED=true
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GLPI_CHANGE_PATH=/Assistance/Change
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GLPI_CHANGE_FILTER=
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GLPI_CHANGE_LIMIT=100
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CHANGE_LOOKBACK=72h
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CHANGE_LOOKAHEAD=24h
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# Active Major Incidents are modeled as GLPI Tickets selected by YOUR explicit filter.
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# Enable only after validating the filter against your GLPI /api.php/doc / getting-started docs.
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MAJOR_INCIDENTS_ENABLED=false
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GLPI_MAJOR_INCIDENT_FILTER=
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GLPI_MAJOR_INCIDENT_LIMIT=20
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# Requester -> device context. Direct ticket-linked items are always reused; this optional lookup
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# additionally searches assigned assets for each requester extracted from the ticket response.
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USER_DEVICE_CONTEXT_ENABLED=true
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GLPI_USER_DEVICE_PATHS=/Assets/Computer
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GLPI_USER_DEVICE_FILTER_TEMPLATE=user.id=={{user_id}}
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GLPI_USER_DEVICE_LIMIT=20
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# Uptime Kuma (read-only). Recommended for internal systems: authenticated Prometheus /metrics.
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UPTIME_KUMA_ENABLED=false
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UPTIME_KUMA_URL=https://uptime.example.org
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# metrics | status_page
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UPTIME_KUMA_MODE=metrics
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# Required in metrics mode. Uptime Kuma uses the API key as the HTTP Basic Auth password.
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UPTIME_KUMA_API_KEY=CHANGE_ME
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# Required only in status_page mode; comma-separated published Status Page slugs.
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UPTIME_KUMA_STATUS_PAGES=it-services
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UPTIME_KUMA_TIMEOUT=10s
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UPTIME_KUMA_MAX_ISSUES=20
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UPTIME_KUMA_INCLUDE_MAINTENANCE=true
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# Optional: bei eindeutig passender Uptime-Kuma-Störung oder Wartung einen
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# ausschließlich vom Betreiber vorgegebenen Text senden. Die KI erzeugt keinen
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# Antworttext; sie wählt nur einen aktiven Kandidaten und liefert eine Confidence.
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CONTEXT_STATUS_REPLY_ENABLED=false
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CONTEXT_STATUS_REPLY_MIN_RELEVANCE=0.50
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CONTEXT_STATUS_REPLY_MIN_AI_CONFIDENCE=0.80
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# Finaler Score = Relevanz × KI-Confidence.
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CONTEXT_STATUS_REPLY_MIN_FINAL_SCORE=0.45
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# Literal \n wird als Zeilenumbruch interpretiert. Verfügbare Platzhalter:
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# {{service_name}}, {{status}}, {{status_page}}, {{message}},
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# {{incident_title}}, {{incident_content}}, {{last_heartbeat}}
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CONTEXT_INCIDENT_REPLY_TEXT=Zu Ihrer Meldung liegt derzeit wahrscheinlich eine zentrale Störung bei {{service_name}} vor. Die Einschränkung kann damit zusammenhängen. Wir beobachten den Status.
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CONTEXT_MAINTENANCE_REPLY_TEXT=Für {{service_name}} läuft derzeit eine Wartung. Die von Ihnen beschriebene Einschränkung kann damit zusammenhängen. Bitte testen Sie den Dienst nach Abschluss der Wartung erneut.
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# Policy gates
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AUTO_CATEGORY=true
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AUTO_REPLY=true
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CATEGORY_CONFIDENCE=0.90
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REPLY_CONFIDENCE=0.97
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QUEUE_SIZE=256
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WORKERS=2
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