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54 lines
3.2 KiB
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54 lines
3.2 KiB
Plaintext
---
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title: "License Limits"
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description: "How Enterprise Edition counts capacity and what happens when you go over"
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---
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A self-hosted Enterprise license has three capacity numbers: **users**, **sites**, and **machine clients**. The quantities are on your license key. Published tier ceilings are on the [Self-Hosted pricing page](https://pangolin.net/pricing#Self-Hosted). This page explains how those numbers are counted.
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The host license is invalid when registered users **exceed** the user quantity, sites **exceed** the site quantity, or machine clients **exceed** the machine client quantity. Matching the limit exactly is allowed.
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## How users are counted
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Every registered account counts, whether or not that person has ever connected a device or is online right now.
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The count is one row per account on the server, across every organization. A person who belongs to more than one organization counts **once**. Server admin accounts count, because they are accounts on the server.
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Accounts that have never registered a device or logged in still count. Archiving or blocking a device does not remove the account.
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### What does not count as a user
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- **Machine clients** authenticate with an ID and secret and are not tied to a user account. They do not count toward the user quantity. They have their own [machine client limit](#how-machine-clients-are-counted).
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- **Person clients** (devices) do not count on their own. The account they belong to is what counts, even if that account has several devices.
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- **Concurrent sessions** are not checked against the license.
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## How sites are counted
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Every site on the server counts, across every organization.
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## How machine clients are counted
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Every machine client on the server counts, across every organization.
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## Where to see the numbers
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- **Server Admin**, **Users** (`/admin/users`): the flattened account list for the whole server, not per organization.
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- **Server Admin**, **License** (`/admin/license`): usage against the key, shown as used users out of the licensed maximum, and the same for sites and machine clients.
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## More than one key on the same server
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Each Pangolin server (one database) needs its own license. You cannot share one key across servers.
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You can activate more than one key on the **same** server. User quantities add together, site quantities add together, and machine client quantities add together. The host uses the highest tier among the valid keys.
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A personal-use key does not add capacity when a paid key is also active on that server. The personal key is ignored for the totals.
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## When you are over the limit
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The key itself can still say valid. The host shows **Unlicensed**, and a red banner sits along the bottom of the dashboard:
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> Invalid or expired license keys detected. Follow license terms to continue using all features.
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Enterprise features that need a valid license stay unavailable until you are back within the quantities on the key, and a license left over the limit can be revoked.
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Delete accounts, sites, or machine clients until you are at or under the licensed quantity, or add capacity with a higher tier or another key on the same server. See [Commercial use](/self-host/enterprise-edition/commercial-use).
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