---
title: "Supporter Program"
description: "Support Pangolin development and remove UI elements with a supporter key"
---

Pangolin self-hosted will always be free and open source, but maintaining the project takes time and resources. The supporter program helps fund ongoing development — including bug fixes, new features, and community support.

## Supporter Tiers

<Tabs>
<Tab title="Limited Supporter ($25)">
  **Perfect for small teams**
  
  - **User limit**: 5 or fewer users
  - **Support button**: Removed from UI
  - **Usage**: Unlimited servers and installations
  - **Upgrade**: Available to Full Supporter
  
  <Warning>
  Once you add your 6th user, the support button will return. Remove a user or upgrade to Full Supporter to hide it again.
  </Warning>
</Tab>

<Tab title="Full Supporter ($95)">
  **Perfect for larger teams**
  
  - **User limit**: Unlimited users
  - **Support button**: Permanently removed
  - **Usage**: Unlimited servers and installations
  - **Best value**: For growing teams
  
  <Check>
  The support button and other marks will never return, regardless of user count.
  </Check>
</Tab>
</Tabs>

<Frame caption="Supporter tier comparison showing Limited vs Full Supporter benefits">
<img 
  src="/images/supporter-tiers.png" 
  alt="Supporter tier comparison showing Limited vs Full Supporter benefits"
/>
</Frame>

## How to Get Your Supporter Key

<Steps>
<Step title="Purchase a tier">
  Go to our [GitHub Sponsors page](https://github.com/sponsors/fosrl) and purchase either:
  
  - **Limited Supporter**: $25 one-time
  - **Full Supporter**: $95 one-time
</Step>

<Step title="Get your key">
  After purchase, visit [supporters.fossorial.io](https://supporters.fossorial.io) and:
  
  1. Log in with your GitHub account
  2. Copy your supporter key
</Step>

<Step title="Redeem in Pangolin">
  In your Pangolin dashboard:
  
  1. Click the supporter button
  2. Enter your supporter key
  3. Click "Redeem"
</Step>
</Steps>

<Frame caption="Pangolin supporter key redemption interface">
<img 
  src="/images/redeem-key.png" 
  alt="Pangolin supporter key redemption interface"
/>
</Frame>

## Frequently Asked Questions

<AccordionGroup>
<Accordion title="Can we use Paypal or other payment methods?">
Github sponsors does not currently support other payment methods but we can process these things manually and send you a key. Please reach out to contact@pangolin.net and we will get you sorted.
</Accordion>
<Accordion title="How many servers can I use my key on?">
  **Unlimited usage**
  
  You can use your supporter key on as many servers and installations as you want. There are no restrictions on the number of deployments.
</Accordion>

<Accordion title="Can I upgrade my tier?">
  **Yes, but requires new purchase**
  
  To upgrade from Limited to Full Supporter:
  
  1. Purchase the Full Supporter ($95) tier on GitHub
  2. Your account will be automatically upgraded
  3. Restart your Pangolin server to update the status
  
  <Warning>
  Due to GitHub's tier system, you must purchase the higher tier even if you already have the lower one. This results in an extra donation, which we appreciate!
  </Warning>
</Accordion>

<Accordion title="Can I hide the button without paying?">
  **Temporary hiding available**
  
  You can click "Hide for 7 days" at the bottom of the supporter dialog to temporarily hide the button without purchasing a supporter key.
</Accordion>

<Accordion title="What if I buy the same tier again?">
  **Thanks for the extra donation!**
  
  You can only obtain one supporter key per tier. Additional purchases of the same tier won't change your key, but we appreciate the extra support!
</Accordion>

<Accordion title="Can I get a refund?">
  **No refunds available**
  
  GitHub Sponsors does not allow us to refund donations. Please make sure you're comfortable supporting the project before purchasing a tier.
</Accordion>

<Accordion title="What happens if I exceed my user limit?">
  **Limited Supporter restrictions**
  
  If you have a Limited Supporter key and add your 6th user:
  
  - The support button will return to the UI
  - You can either remove a user or upgrade to Full Supporter
  - Your key remains valid for other installations
  
  <Info>
  Full Supporter keys have no user limits.
  </Info>
</Accordion>
</AccordionGroup>
