Files
automatisch/packages/backend/src/apps/zendesk/actions/update-ticket/index.ts
2023-11-28 14:40:26 +03:00

58 lines
1.3 KiB
TypeScript

import defineAction from '../../../../helpers/define-action';
import { fields } from './fields';
import isEmpty from 'lodash/isEmpty';
import omitBy from 'lodash/omitBy';
export default defineAction({
name: 'Update ticket',
key: 'updateTicket',
description: 'Modify the status of an existing ticket or append comments.',
arguments: fields,
async run($) {
const {
ticketId,
subject,
assigneeId,
groupId,
status,
comment,
publicOrNot,
type,
priority,
submitterId,
} = $.step.parameters;
const tags = $.step.parameters.tags as string;
const formattedTags = tags.split(',');
const payload = {
subject,
assignee_id: assigneeId,
group_id: groupId,
status,
comment: {
body: comment,
public: publicOrNot,
},
tags: formattedTags,
type,
priority,
submitter_id: submitterId,
};
const fieldsToRemoveIfEmpty = ['group_id', 'status', 'type', 'priority'];
const filteredPayload = omitBy(
payload,
(value, key) => fieldsToRemoveIfEmpty.includes(key) && isEmpty(value)
);
const response = await $.http.put(`/api/v2/tickets/${ticketId}`, {
ticket: filteredPayload,
});
$.setActionItem({ raw: response.data });
},
});